Admission & Discharge
BEFORE & AFTER HOSPITAL STAY
your hospital admission
You will be referred for
admission registration at Admission Counter, Level 4 during office hours
(8:30am to 5:00pm). Admission after office hours, during weekends and on Public
Holidays will be at the 24 hours Accident & Emergency Department. Patients
who are scheduled for surgeries are advised to be admitted a day prior to the
surgery. The hospital does not guarantee availability of rooms if patients were
to admit on the surgery day.
Things to bring upon admission :
1. Identity Card or Passport or Birth Certificate
2. Letter of Guarantee/ Health Cards
i.e clothing, slippers and
one set of baby clothes
You will be discharged upon your
consultant's advice. Your final bill will be processed as soon as we receive
the discharge order from your consultant.
For personal case (cash payer), your bill will be ready approximately one hour
from the discharge time ordered by your doctor. If you are under
hospitalization insurance, the entire verification and bill processes may take
approximately two to three hours depending on the confirmation from the
insurers. You will be informed when your bill is ready. You may be asked to pay
subsistence fee, if applicable at the time of your discharge. If there are
items found to be broken or missing upon your discharge, they will be charged
to your bill accordingly.
Check out time is 2:00pm. Discharges before 2:00 pm, an additional half day
room charges will be incured. Discharges after 2:00pm will be charged as full
Take home medication & follow up appointment Medication will be given to
you in the ward before you leave. Your follow up appointment with the
consultant will also be made prior to your discharge.
Generally, the bill prescribed at discharge will be the final bill.
Occasionally however, late charges for items used on the day of discharge may
not be included. If this is the case, the hospital will post a final bill
indicating the balance on the account.
Refund of Excess Deposit
Amounts received in excess of the total bill will be refunded depending on the
initial payment mode. Refunds made via credit cards will be settled within 7 working
days. However, cash refunds amounting to more than RM 500 will be done via
cheque, within 14 working days. Upon refund, you should hand over your official
deposit slip for verification.
Update of Hospital Bill and Insurance Claims
If you have a long stay in the hospital, we will update you or your family on
your hospital bill's status periodically. If you are under GL or insurance
scheme, our staff will file claims for you with your healthcare insurers or
other programs. If you have queries on insurance claims, please contact our
registration office (ext. 1009, office hours only) or Billing (ext. 1013, till
and Rehabilitative Care
KPJ BMSH provides physiotherapy care for
in patients and outpatient under trained physiotherapists. The type of
physiotherapy is decided by the referring doctor and our experienced
physiotherapists' help patients overcome their physical problems and improve
well-being and fitness.
Rehabilitation is also provided for patients as per consultant's advise.